2026-07-19
Bring every channel into one place. Campaign, form, WhatsApp and phone all land in one record, or you are working from four lists that disagree.
Classify on arrival, not later. Sector, city and requested service get recorded the moment the lead arrives. Deferred classification never happens.
Measure the whole path. How many arrived, how many replied, how many converted. The only number that matters in the end is cost per actual customer, not cost per click.
WhatsApp by permission only. Sending is limited to people who agreed to be contacted, and every message carries an opt-out. That is not legal fine print — it is the difference between a channel that works for years and a number banned within a week.
